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The Promise of Stability With Your Home Insurance: An Interview with HPM Insurance

By Kristen Bosse

Please describe a little bit about your company and the services you offer:

HPM Insurance is an established insurance agency that offers a full array of insurance products for individuals, families and businesses in New Hampshire. From home and car insurance, to commercial property and liability, to personal or commercial life and health insurance, they have the insurance to fit your need.

HPM Insurance has been servicing the businesses and families of New Hampshire for more than 150 years. They have offices in Milford and Londonderry, New Hampshire. They have the experience of an established agency, but the innovativeness of a modern agency. Personalized service is what differentiates them from a call-center company, as each client is assigned a dedicated risk control specialist.

How much does your basic Home Insurance cover?

Most homeowner's insurance policies cover the building itself as "all risk." This means that a loss would be covered unless specifically excluded in the policy. Typical exclusions include water damage, flood, earthquake, intentional damage and neglect.

Personal property is typically covered for specific events like fire, theft, windstorm, smoke, vandalism and lightning.

Every policy does have specific limitations and conditions, so it is important to discuss any rare or unusually valuable items you may own with an insurance professional.

How do you help your clients decide which policy is right for them and their home?

Insurance can be a very personalized product depending on the characteristics of the home itself as well as the risk tolerance of the client. Insurance companies offer an array of coverage enhancements to ensure fewer gaps in coverage; however, it does typically cost more to add these coverages.

Some people would rather forgo the bells and whistles in exchange for a lower premium. This is perfectly fine, but it is important that all parties understand what they are or are not buying when they purchase the policy so they are not surprised at claim time. Saving $50 a year may not be worth it if it ends up costing the client $50,000 in a claim that could have been covered for a small premium difference.

It is the job of the HPM Insurance risk control specialist to discuss in detail the characteristics of a client's home, possessions and other assets. Although this may take more than "15 minutes", it is time well spent to ensure you are properly insured.

What is the advantage of having an Independent Agent?

HPM Insurance is an independent insurance agency, which means they do not work for the insurance company - they work for their clients. They search the market and match their clients with one of many companies they write insurance with to find the best insurance product and price.

Over time insurance companies change their products and pricing, so what is currently a competitive company, may not be that way tomorrow. With an independent insurance agency, like HPM Insurance of Milford and Londonderry, they have the ability to move clients as things change. If a client is with a direct or captive insurance company, like Geico or State Farm, their options are limited.

Why should homeowners pick your company over similar agencies?

Insurance should be a product of stability and confidence. HPM Insurance offers stability because they have been around for more than 150 years and represent the best insurance companies in the country, including Travelers, Safeco, Progressive, Cincinnati Insurance and many others. HPM Insurance has built their business mostly through referrals which indicates the satisfaction level of their clientele.

HPM Insurance offers confidence because all risk control specialists are not only licensed with the State of New Hampshire; they are encouraged to pursue higher education within the field of insurance. They sit on state and company boards to ensure the voice of their clients and co-workers are heard beyond the agency's walls.

HPM Insurance also has long-time employees who are extremely dedicated to the agency. The average employment of an employee is more than 10 years which provides stability for the agency and clients alike.

Do you offer bundled insurance plans? If yes, which home insurance bundled plans do you offer?

When you purchase home insurance it is always most cost effective to bundle this policy with the carrier who writes your car insurance as well. Most companies add 5-25% credits on each policy if they write both. It can also simplify your billing as well, since as many carriers can put all policies on a single bill.

It is typical for home and car insurance policies to be bundled, but some carriers can also bundle umbrella insurance, as well as boat and motorcycle coverage.

What are some reasons homeowners should go with your company over a plan offered by their mortgage company?

If you are offered an insurance policy through your mortgage company you may not be adequately insured. The mortgage company would certainly be concerned about the coverage on the home itself given this where their interest lies, but what about other areas of your life that need protection? Is the mortgage company asking if you own any jewelry or special collections, have any college students in your household or need coverage for an in-home business? Is the mortgage company adequately covering all your assets and liabilities?

Insurance shouldn't be an impulse purchase. It requires a professional who can ask you the right questions and find a carrier that can meet your needs.

What are some key qualities a new homeowner should look for in their insurance agent?

A new homeowner should look for a licensed independent agent with a solid reputation and longevity within their community, like HPM Insurance. It is also beneficial to see if the organization has employees with any professional designations like CIC, CPCU or AAI. This reflects the agency's commitment to their clientele, employees and industry.

What is the best way for people to get in contact with you?

For more information about HPM insurance, please visit our web site at We are located in NH at 633 Elm Street in Milford as well as 12 Parmenter Road in Londonderry. Our office hours are Monday ? Friday from 8:00 am ? 5:00 pm and we can be reached at 603-673-1201 or 800-696-1209. You may also email us at

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Kristen has written impressive content including press releases and feature stories...

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